Returns & Exchanges
We want you (and your dog) to feel confident shopping with AttaDoggo. If something isn’t quite right, here’s how returns and exchanges work.
Return Eligibility
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Returns are accepted within 30 days of delivery
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Items must be brand new, unused, and in original packaging
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We are unable to accept returns for items that have been used, worn, washed, or damaged
Non-Returnable Items
For safety and hygiene reasons, certain items may not be eligible for return, including:
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Opened or used food and treats
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Opened wellness or grooming products
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Final sale items (if marked as such)
How to Start a Return
To initiate a return or exchange:
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Email us at woof@attadoggo.com
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Include your order number and reason for the return
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Our team will provide return instructions if your item is eligible
Please do not send items back without contacting us first.
Return Shipping
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Customers are responsible for return shipping costs unless the item arrived damaged or incorrect
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We recommend using a trackable shipping method, as we cannot be responsible for lost return shipments
Exchanges
If you need a different size or item, let us know when you contact us. Exchanges are subject to product availability.
Refunds
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Once your return is received and inspected, we’ll notify you of the approval status
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Approved refunds will be issued to the original payment method
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Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery. We’ll make it right.